Privacy Policy

389 Tickets is the online ticketing platform of 389 Xperience, a 389 Agency brand. Our trading name is 389 Agency.

389 Agency ("we", "us", "our") is committed to protecting your privacy. This policy describes how we collect, use, and safeguard personal information when you use 389 Tickets.

1. Information we collect

We only request and collect personal information that is relevant to provide our services and fulfil ticket purchases. This may include:

• Account details such as name, email address, and password (stored securely hashed).
• Order and ticket information, including payment status (full card or wallet details are handled by our payment provider).
• Contact details you provide for attendee or organizer profiles.
• Organizer payout account details you provide for event management.
• Usage data such as pages visited, device type, and approximate location from IP address.

2. How we use information

• To process ticket orders, deliver tickets, and provide customer support.
• To operate event management tools, payouts, and fraud prevention.
• To send transactional messages such as confirmations, event updates, and payout notices by email or SMS where applicable.
• To inform you about changes to our services or features we think may be relevant to you.
• To improve the platform and comply with legal obligations.

3. Sharing with Event Partners and service providers

• We may share attendee information with Event Partners so they can fulfil ticket obligations and run their events. Event Partners may be located outside Malawi.
• Payment processors handle transactions under their own privacy policies.
• We do not sell personal information to third parties. We do not share, distribute, or make your personal information public unless you have given express consent or we are required to do so by law.

4. Marketing communications

With your consent, we or an Event Partner may send special offers or promotional content by email or SMS. You can withdraw consent or opt out of marketing messages at any time by contacting us.

5. Data retention & security

We retain customer data in a secure and private manner for as long as needed to provide the service, meet legal requirements, and resolve disputes. We use industry-standard safeguards including encryption in transit and access controls.

6. Your rights

Depending on your location and applicable data protection laws, you may request access, correction, or deletion of your personal data by contacting support@389xperience.com.

7. Cookies & analytics

We use essential cookies for authentication and session management. When enabled, we may use Google Analytics on public pages to understand how visitors browse events and improve the service. Analytics does not run on admin, organizer, or checkout areas. Where required by law, we will ask for consent before non-essential analytics cookies.

8. Contact

Privacy questions: support@389xperience.com or our Contact Us page.